Orders can not be canceled after being placed online. If you made a mistake in your shipping information please reach out to us at firstname.lastname@example.org to see if we can correct the issue before the item ships.
Orders placed after 4 pm EST can be picked up the following business day. You will receive an email once your order is fulfilled and ready to be picked up. Orders will be kept at the storefront until they are picked up!
We offer FREE standard shipping on orders over $75 through USPS & $5 flat rate shipping on orders under $75. Once you've placed your order, you can expect it to ship within 1-3 business days. Orders placed after 5 pm EST will be processed the following business day. Expedited shipping is available at the customer's cost.
Upstate Threads is not responsible for incorrect shipping information; please double-check that you are entering the correct address. If you realize you entered the wrong address, please email us immediately at email@example.com so we can adjust it if it has yet to be shipped.
As soon as your order ships, you will receive a shipping confirmation that includes your tracking number. Upstate Threads is NOT responsible for lost or stolen packages once tracking has been confirmed. You must take any issues up with your local USPS.
All items are inspected for damages if something slips past us contact firstname.lastname@example.org within 3 days and include a picture & order number. Items reported after 3 days are NOT eligible for returns. Damages can only be claimed on UNWORN, UNWASHED items with a tag. Upstate Threads is not responsible for damages that took place after the item was worn.
Due to the nature of being a curated shop with many different brands, Upstate Threads does not have a shop wide sizing guide. All product descriptions include sizing information. We know sizing can be tricky and we want your items to fit perfectly, so if you have any additional questions please reach out to us on Instagram @ShopUpstateThreads or shoot us an email at email@example.com!
FINAL SALE ITEMS
All sale items that were purchased at a discount of 30% or more are final and can not be returned for store credit, refunded, or exchanged.